Disney Institute program stresses importance of service quality in healthcare.

Hospitals, clinics, group medical practices, dental practices and freestanding medical care providers share a common goal: distinguishing themselves through the delivery of quality healthcare services. To learn more about how to achieve this objective, nearly 200 healthcare professionals recently gathered at Florida International University (FIU) to attend the Disney Institute’s “Approach to Quality Services for […]

Disney Institute “Keys to Excellence” program works training magic.

In the current economy, companies know that it is anything but business as usual. With an ever-increasing gap between income and sales versus expenses, professionals are forced to evaluate what they and their organizations need to do to survive—and yes, thrive—in the coming year. Such a quest motivated 275 professionals from the local business, college […]

Women on the Move event helps women tap into leadership potential.

As more women move up the organizational ladder, they need to bring strong leadership skills along with them. Last November, 21 women came together for the fifth “Women on the Move” program to bolster their upwardly mobile professional journey with new insights and tools. The Center for Leadership and the office of Executive and Professional […]

Employee Service and Recognition Awards Ceremony honors dozens.

Approximately 500 people attended the most recent Employee Service and Recognition Awards Ceremony, during which Mark Rosenberg, president of Florida International University (FIU), traced the history of the university by focusing on milestone events in increments of five years, matched to the equivalent years of service of those being honored. The theme of the event, […]

Executive and Professional Education bolsters business success in challenging environment.

The value and pleasures of education don’t have to stop with high school, college, or even graduate school thanks to Executive and Professional Education (EPE) in the College of Business Administration. EPE’s ever-expanding menu of programs enables professionals to hone their skills or gain certification for career success. Surprisingly, the economic downturn has increased, rather […]

Mean what you say and say what you mean: Communication skills can make or break businesses.

Business letters. Emails. Instant messages. Memos. Reports. No matter what the business or industry, written communication plays a vital role in getting the job done right. In fact, according to a recent study published by American Press International, people at work spend twenty percent of their day writing. Add to that another surprising statistic: thirty […]

EPE courses help employee advance-and add greater value to her company.

Judy Delgado A combination of natural gifts, support from key people at Preferred Care Partners Corporation, and courses offered through Executive and Professional Education (EPE) in the College of Business Administration, have enabled Judy Delgado (BS ’92) to move up in her company and to contribute to it more effectively. It began with an email […]

Executive and Professional Education strengthens partnerships to benefit lifelong learners.

Robert Garcia A new partnership between Executive and Professional Education (EPE) in the College of Business Administration and the human resources (HR) organization—the Society for Human Resource Management (SHRM)—has enabled EPE to expand its offerings to include the “SHRM Learning System” and the “Essentials of HR Management” programs. These join the two other HR certification […]

Telefónica and college exchange expertise to benefit each other.

Through its offerings, the college’s Executive and Professional Education (EPE) office provides an array of programs that satisfies the needs of many different kinds of professionals and their organizations. And if a company has a particular requirement that the full complement of standard programs does not meet, faculty members can tweak a program or completely […]

New Executive and Professional Education certification delights human resources professionals.

Most disciplines expect their professionals to stay current in their fields. In the area of human resources (HR), it’s a formal—and rigorous—requirement for those who wish to maintain their certification as Professionals in Human Resources (PHR) or Senior Professionals in Human Resources (SPHR). Hard work on the part of the staff of Executive and Professional […]